Easy shopping, simple returns – that’s our promise.
We want you to be completely satisfied with your purchase. If for any reason you’re not, we offer a straightforward Shipping Returns & Refunds Policy. Please review the following guidelines:
Shipping Policy
We are committed to delivering your orders quickly and efficiently. Please review our shipping policy for important information regarding shipping options, costs, and delivery times.
Shipping Options and Costs:
- We offer a variety of shipping options to meet your needs, including standard, expedited, and express shipping.
- Shipping costs vary depending on the chosen shipping method, the weight and dimensions of the package, and the destination.
- You can view the available shipping options and their associated costs during the checkout process before completing your purchase.
- We may offer promotional free shipping on qualifying orders that meet certain criteria, such as a minimum purchase amount.
Free Shipping:
- We may offer free shipping promotions on eligible orders.
- To qualify for free shipping, your order must meet the specified minimum purchase amount or other promotional requirements.
- Free shipping typically applies to standard shipping within the contiguous United States.
- Specific free shipping requirements will be clearly stated during promotional periods.
- Amazon Fulfillment Orders have free shipping over $35
- Barnes & Noble Fulfillment Orders have free shipping over $35
Shipping Destinations:
- We ship to addresses within the contiguous United States, Alaska, and Hawaii.
- We may offer international shipping to select countries. Please check our website or contact customer service for a list of eligible international destinations and shipping rates.
- Please be aware that international shipments may be subject to customs duties, taxes, and fees, which are the responsibility of the recipient.
Delivery Times:
- Estimated delivery times vary depending on the chosen shipping method and the destination.
- Standard shipping typically takes 5 to 7 business days.
- Delivery times are estimates and are not guaranteed.
- Factors such as weather conditions, holidays, and carrier delays may affect delivery times.
- We will provide you with a tracking number once your order has shipped, so you can track its progress.
Order Processing:
- Orders are typically processed within one business days of receiving payment.
- Orders placed on weekends or holidays will be processed on the next business day.
- You will receive an email confirmation once your order has been shipped.
Tracking Your Order:
- You can track your order using the tracking number provided in your shipping confirmation email.
- Tracking information may take up to 24 hours to become available.
- You can track your order on the carrier’s website or through our website’s order tracking page.
Delivery Issues:
- If you experience any delivery issues, such as a lost or damaged package, please contact our customer service team immediately.
- We will work with the carrier to resolve the issue as quickly as possible.
- Please ensure that the shipping address provided is accurate and complete to avoid delivery delays.
Shipping Restrictions:
- We comply with all applicable shipping regulations and restrictions.
General Return Guidelines:
- Timeframe: Most items can be returned within 30 days of delivery. Certain products may have different return windows, as specified in their product descriptions.
- Condition: Items must be returned in their original condition, unused, and with all original packaging and accessories.
- Proof of Purchase: A valid proof of purchase (order number, receipt, or packing slip) is required for all returns.
- Return Shipping: Unless the return is due to our error (defective item, incorrect item shipped), you are responsible for return shipping costs.
- Refund Method: Refunds will be issued to the original payment method used for the purchase.
Specific Product Return Guidelines:
- Books:
- Must be returned in their original, condition.
- Digital downloads are generally non-refundable.
- Damaged books upon arrival can be returned for a replacement or refund.
How to Initiate a Return:
- Amazon Fulfillment Orders: To initiate a return on a item that’s eligible for return, simply go to Your Orders on Amazon’s website and click on “Return Items” button next to the item.
- Barnes & Noble Fulfillment Orders: Bring your return to a Barnes & Noble Store along with the item and your packing slip, Order Confirmation e-mail, or Billing Summary email to any Barnes & Noble store with your original form of payment. For online returns, go to Your Orders on Barnes & Noble’s website and click on the “Return Items” button next to the item.
Exceptions and Notes:
- We reserve the right to refuse any return that does not meet our return policy guidelines.
- Promotional items and bundled products must be returned in their entirety.
- International returns may have different policies and procedures.
- This return policy is subject to change without notice.
Contact Us:
If you have any questions or concerns about our Shipping Returns & Refunds Policy, please contact the customer service team at: